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Newest Microsoft MB-230 Reliable Braindumps Book Are Leading Materials & Authoritative MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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CramPDF provides a web-based Microsoft Practice Test that includes all of the desktop software's functionality. The only difference is that this Microsoft Dynamics 365 Customer Service Functional Consultant online practice test is compatible with Linux, Mac, Android, IOS, and Windows. To take this MB-230 mock test, you do not need to install any Microsoft MB-230 Exam Simulator software or plugins. All browsers, including Internet Explorer, Firefox, Safari, Google Chrome, Opera, and Microsoft Edge, are supported by the web-based MB-230 practice test. With this format, you can simulate the Microsoft MB-230 real-world exam environment.

The MB-230 exam covers a range of topics, including service management processes, case management, knowledge management, integration with other Dynamics 365 applications, and service level agreements. MB-230 exam consists of multiple-choice questions and is designed to test the candidate's practical knowledge and skills in implementing and configuring customer service applications. Passing MB-230 exam will demonstrate the candidate's ability to provide effective customer service solutions using Microsoft Dynamics 365 Customer Service applications.

The MB-230 Exam assesses the candidate's ability to configure and customize the customer service module of Dynamics 365, manage cases, work orders, and other related entities. MB-230 exam also covers topics such as customer service analytics, integration with other applications, and knowledge management. Passing MB-230 exam will demonstrate the candidate's ability to design, implement, and support customer service solutions using Dynamics 365.

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Exam MB-230 Materials | Most MB-230 Reliable Questions

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The Microsoft Dynamics 365 Customer Service Functional Consultant certification is ideal for individuals who are looking to advance their careers in customer service management and want to demonstrate their expertise in the field. MB-230 Exam is suitable for professionals who have experience working with Microsoft Dynamics 365 Customer Service applications and have a solid understanding of the fundamental concepts and principles of customer service management.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q187-Q192):

NEW QUESTION # 187
You are customizing a Dynamics 365 for Customer Service implementation.
The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area.
You need to create the chart.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 188
A company uses Dynamics 365 Customer Service.
Customer service agents must be able to connect individual cases to a Microsoft Teams channel, to enhance productivity and collaboration.
You need to enable this capability for the customer service agents.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 189
You are a Dynamics 365 for Customer Service administrator. You are using Voice of the Customer and are reviewing survey A survey responder marked 10 percent for overall satisfaction.
You need to ask additional questions based on the response.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Create a new response routing
2 - Add a response condition and the question for which you want to create a rule
3 - Select values for the Operator, Comparison Value, and Answer fields.
4 - Add a response action and scope
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey

NEW QUESTION # 190
You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 191
You are a Dynamics 365 for Customer Service administrator.
Your company is trying to determine whether it needs to use standard or enhanced service-level agreements (SLAs).
You need to configure SLAs based on the requirements.
Which type of SLAs should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 192
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